Return & Refund Policy
Return & Refund Policy
Hassle-free returns designed to give you peace of mind.
Last Updated: September 2025
Our Commitment to Your Satisfaction
At Gulf Star Gear, we stand by the quality of our products and want you to shop with confidence.
Return Window
You may return most items within 30 days of purchase (15 days for rods & reels).
Condition of Items
Products must be unused, in original condition, and include all original packaging and accessories.
Refund Process
Approved refunds will be credited to your original payment method within 5–10 business days after inspection.
Exceptions
Certain items, such as clearance products or damaged goods not due to our error, may not be eligible for return.
Detailed Return & Refund Policy
1. Eligibility for Returns
Returns must be initiated within 30 days of purchase (15 days for fishing rods and reels).
Items must be unused, in original condition, and include all original packaging, tags, and accessories.
Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
Gift cards
Final sale items
Customized or special-order products
Items damaged due to misuse or normal wear and tear
3. Return Process
Contact us at [email protected] to request a return authorization.
Pack the item securely with the original packaging.
Ship the item to the return address provided in your authorization email.
4. Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to our error (wrong item shipped, defective product, etc.).
5. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery so we can resolve the issue quickly.
8. Contact Us
For questions about our Return & Refund Policy, contact us at:
📧 [email protected]
📞 (251) 555-0123